How to redesign the mature feature

What do your customers want exactly I’m a product manager, in charge of the web crawling product that can help users to crawl data from the web. In the previous version, we found a tendency that more and more users complain about the inconvenient operation while creating a web crawling task. So we used some tech to observe our users’ operation path, they showed many scenarios to describe how awful of their experiences. For example, if a user wants to crawl data from the page, he firstly should select the first element, then create a temporary list to store it. Finally, he has to choose the rest of the elements to finishing this process; The worse thing is that users would be lost in this long process because of the dozens of possible actions when creating a temporary list. You see, the whole process is very annoying and lengthy, so we product team had summarized two core principles: Give the results that users want Do not make users confounded How to redesign the mature feature Give the results that users want What are 「Give the results that users want」? It’s easy to understand, because of the inertial thinking. In the past few years, we usually think that our users are web crawling enthusiasts, they like that we provided all settings on the screen and they can choose what they want; Yes, it’s high efficiency, but in this observation, we surprisingly found that we have much more junior users, that want the simple and more natural way to crawl data. According to our long-term user behaviors research, most of the users’ elements selections are similar on the webpage For example, these three titles of Amazon goods are in the same area So what we need to do, is to help users…

A reply to mailbird

Recently, mailbird had invited me to give some localization suggestion, so I just gave them, now I post here for memo:P Hello, Christin Baumgarten, sorry for the delay, below is my suggestion for mailbird. Third-party app integration Unlike other countries, in China, because of Tencent, which is the biggest IM software company, most working people will love to talking about the work in QQ or Wechat, so some new app like slack is hard to get success in China. Working IM app There’re two most popular IM apps in China, one is Enterprise WeChat which is developed by Tencent, another is Ali Dingding which is developed by Alibaba, yes, Alibaba. By the end of Dec.2015, the number of the companies who had registered in Enterprise WeChat was more than 600K, the total user number in Enterprise Wechat was more than 10 million. By the end of Nov.2015, the number of the companies who had registered in Ali Dingding was more than 850K. So I think if an email client in China wants to explore the market, you have to consider these two giant company. It was a pity that Enterprise WeChat haven’t the web version; you may have to wait for some time. But the Ali Dingding have the web version so that you can integrate this into your app market: https://im.dingtalk.com/ Cloud Store Hmm….You know, because of the 「great」 invention—–GFW, people in China can’t use the excellent services like Google search、gmail、dropbox via the normal way, so this integration is useless for most of the Chinese. So you can consider integrating with the popular cloud store services in China.   Baidu cloud store: http://yun.baidu.com/ jianguoyun: https://www.jianguoyun.com/ 360 cloud store: https://yunpan.360.cn/ Collaboration Haven’t I seen you integrate with the app like Trello or Basecamp? Maybe there is some difficulty exist? Anyhow,…